{"id":1083,"date":"2012-03-12T05:00:48","date_gmt":"2012-03-12T12:00:48","guid":{"rendered":"https:\/\/markccrowley.com\/?p=1083"},"modified":"2012-03-12T05:00:48","modified_gmt":"2012-03-12T12:00:48","slug":"digital-pats-on-the-back-cant-replace-authentic-recognition","status":"publish","type":"post","link":"https:\/\/staging-wmplo.xyz\/mark-c-divi5\/digital-pats-on-the-back-cant-replace-authentic-recognition\/","title":{"rendered":"Digital Pats On The Back Can&#8217;t Replace Authentic Recognition"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-full wp-image-1084\" title=\"Rypple Employee Engagement Software\" src=\"https:\/\/staging-wmplo.xyz\/mark-c-divi5\/wp-content\/uploads\/2012\/02\/images.jpeg\" alt=\"Rypple's pledge to be the best way of extending employee recognition\" width=\"240\" height=\"180\" \/>A recent <em>CNN Money<\/em> article titled, <em>\u201cA digital pat on the back from the boss: What\u2019s it worth?<\/em> \u201c is a great reminder that organizations across America continue to lead from their heads without fully consulting their hearts.<\/p>\n<p>Let\u2019s start with the problem business is trying to solve: A year-end 2011 study conducted by employment agency, Randstad revealed that 47% of all US workers plan to test the job market in 2012. \u00a0Other surveys have shown the number to be as high as 70%.<\/p>\n<p>The prospects of losing half or more of their staff has business leaders fearful, especially given their conviction that the employees most likely to bolt will be their most valuable, high-achieving \u201cgo-getters,\u201d rather than more \u201ccomplacent employees\u201d expected to \u201csit tight.\u201d\u00a0\u00a0 (That business leaders spend their time handicapping which workers will leave is definitely part of the problem here).<\/p>\n<p>Companies have gotten smart and have implemented employee surveys to diagnose the primary reasons anyone would be influenced to seek greener pastures.\u00a0 In response to all they learned, many firms have chosen to double-down on recognition efforts. \u00a0\u201cOften, feeling valued and recognized is considered more valuable than raises on staff satisfaction polls,\u201d said one researcher.<\/p>\n<p>This last sentence is, indeed, spot on, and organizations that authentically choose to do more to honor and acknowledge workers most certainly will limit their turnover.<\/p>\n<p>But according to the article, many companies see themselves \u2013 and their leaders \u2013 as being \u201ctoo busy for face-to-face recognition\u201d and have turned to using recognition software to valdidate, encourage and retain the best workers.<!--more--><\/p>\n<p>One such program is Rypple, a Facebook-like site that allows <em>\u201cstaffers to post thank-you-notes and other pieces of recognition for all employees to see.\u201d<\/em>\u00a0 Another competing tool, Applause, allows employees to thank and congratulate co-workers who go beyond the call of duty and even recommend cash awards for the effort.<\/p>\n<p>Company interest in these kinds of recognition software programs appears to be heating up.\u00a0 This may be because employers see an opportunity to tap into the explosive interest in social networking sites like Facebook and Twitter.\u00a0 With managers supporting more people after two-plus years of job reductions, it may also be a means to doing more with less.<\/p>\n<p>If you\u2019re expecting me to poke some big holes in the idea of using recognition software to engage workers, it\u2019s coming.\u00a0 But I do have some kind words first.<\/p>\n<p>In their book <em>\u201cConnected: The Surprising Power of Our Social Networks And How They Shape Our Lives,\u201d<\/em> James Fowler and Nicolas Christakis make a strong case for social networks and how they improve our lives.\u00a0 The authors state that social connections are key to our humanity, implying that a workforce that\u2019s more united can indeed be more powerful and productive.\u00a0 Consequently, any technology that allows employees to acknowledge one another or to make recognition more visible within a company is to be admired.<\/p>\n<p>But Fowler and Christakis also reveal that while the average Facebook user has 110 on-line friends, the number of <em>close <\/em>friends in that network is fewer than seven.\u00a0 Therefore, \u201conline networks do not appear to expand the number of people with whom we feel truly close.\u201d\u00a0 Said another way, <em>real<\/em> human contact is the connection we\u2019re all really seeking and needing.<\/p>\n<p>While I&#8217;d like to believe there&#8217;s a place for recognition software in organizations, my fear is that companies who install technology to acknowledge workers and their achievements soon will come to rely on it exclusively. \u00a0Large sums of money will be invested, major initiatives will be set in motion to maximize employee adoption, and Human Resource departments will be charged with monitoring activity.\u00a0\u00a0 People won\u2019t have time for anything else.<\/p>\n<p>Therefore, my recommendation to workplace leaders everywhere is that you make an entirely different investment, one I believe that will pay off in far greater ways.\u00a0\u00a0 Give your people \u2013 especially your best people \u2013 your <em>time<\/em>.\u00a0 Schedule regular meetings and make them sacred.\u00a0\u00a0 Find out what\u2019s going on in their lives.\u00a0 Discover their newest aspirations.\u00a0 Tell your employees face-to-face how much they matter to you and to your organization.<\/p>\n<p>My experience is that people will stay working for you, enthusiastically, if they feel they\u2019re genuinely cared for.\u00a0 While using software to thank and honor people is most certainly more efficient, \u201cdigital pats on the back\u201d can in no way replace the feelings people get when they hear their boss say in their presence, \u201cI am so grateful to have you on my team and appreciate everything you do to support me.\u201d<\/p>\n<p>If you really want to keep your people, make it real!<\/p>\n<p><span style=\"color: #0000ff;\"><em><strong>We appreciate it when you share these blogs with friends, family and colleagues! \u00a0If you would like to receive them directly (free and with no strings attached), please sign up <a href=\"https:\/\/staging-wmplo.xyz\/mark-c-divi5\/subscribe\/\"><span style=\"color: #0000ff;\">here!<\/span><\/a><\/strong><\/em><\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A recent CNN Money article titled, \u201cA digital pat on the back from the boss: What\u2019s it worth? \u201c is a great reminder that organizations across America continue to lead from their heads without fully consulting their hearts. Let\u2019s start with the problem business is trying to solve: A year-end 2011 study conducted by employment [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12,13,14],"tags":[44,46,52,72,74,109,127,171,172,182],"class_list":["post-1083","post","type-post","status-publish","format-standard","hentry","category-lifeaffairs","category-heartleadershipinpractice","category-leadership","tag-ceo","tag-cnn-money","tag-connection","tag-employee-engagement","tag-employee-turnover","tag-human-performance","tag-leadership-2","tag-recognition","tag-recognition-software","tag-rypple"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Digital Pats On The Back Can&#039;t Replace Authentic Recognition - Mark C. 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