{"id":642,"date":"2011-12-14T05:00:35","date_gmt":"2011-12-14T13:00:35","guid":{"rendered":"https:\/\/markccrowley.com\/?p=642"},"modified":"2011-12-14T05:00:35","modified_gmt":"2011-12-14T13:00:35","slug":"people-dont-sue-doctors-they-like","status":"publish","type":"post","link":"https:\/\/staging-wmplo.xyz\/mark-c-divi5\/people-dont-sue-doctors-they-like\/","title":{"rendered":"People Don\u2019t Sue Doctors They Like"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-full wp-image-644\" title=\"doctor-patient\" src=\"https:\/\/staging-wmplo.xyz\/mark-c-divi5\/wp-content\/uploads\/2011\/11\/doctor-patient-285x280-e1321652505201.jpg\" alt=\"Doctor listening to patient\" width=\"254\" height=\"250\" \/>In his entertaining and insightful book, <em>Blink, <\/em>Malcolm Gladwell reinforces an idea I presented in <em>Lead From The Heart<\/em>:\u00a0 How people are made to <em>feel <\/em>has an enormous effect on their future behavior \u2013 especially when a leader makes an inevitable mistake.<\/p>\n<p>To illustrate the point, Gladwell tells us that the risk of a doctor ever being sued has very little to do with how many errors they make. \u00a0Actually, there\u2019s an overwhelming number of people who\u2019ve been by shoddy medical care yet never have filed a malpractice claim.\u00a0harmed<\/p>\n<p>So what\u2019s the common denominator of people who do choose to sue?\u00a0\u00a0\u00a0<!--more--><\/p>\n<p>According to Gladwell, they feel they were treated badly by their doctor. \u00a0Thus, even when injured by clear negligence, most people won\u2019t sue a doctor they like.<\/p>\n<p>Gladwell says that when a patient has a bad medical result, the doctor must explain what has happened, patiently answer their questions and, essentially, treat them like a human being. \u00a0The doctors who don\u2019t \u2013 those who rush through the process indifferently and uncaringly \u2013 typically get sued.<\/p>\n<p>Surgeons who never had been sued spent more than three minutes on average longer with each patient than those who were sued.\u00a0 They were also more likely to encourage questions and engage in active listening, saying such things as \u201cGo on, tell me more about that.\u201d<\/p>\n<p>From displays of humor to the tone of the doctor\u2019s voice, patients were able to detect which ones had genuine concern for their welfare.<\/p>\n<p>What Gladwell discovered about patients and doctors is the same for leaders and their workers. \u00a0How a leader treats his employees in the day-to-day operations of a business is a reliable predictor of how those same people will respond when the leader calls on them to double-up their efforts to meet a goal or to support them when they\u2019ve made a mistake.<\/p>\n<p>When you really care for people (i.e. when your employees can feel that you really care) they won\u2019t hesitate to jump in and bail you out when you\u2019re in hot water.\u00a0\u00a0 When people don\u2019t feel the love, however, they\u2019re instinctively inclined to let you simmer alone in the mess you\u2019ve made.<\/p>\n<p>Sharing these blogs with friends and colleagues is cool! \u00a0If you would like to receive them directly, please <a href=\"https:\/\/staging-wmplo.xyz\/mark-c-divi5\/subscribe\/\">enroll here!<\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In his entertaining and insightful book, Blink, Malcolm Gladwell reinforces an idea I presented in Lead From The Heart:\u00a0 How people are made to feel has an enormous effect on their future behavior \u2013 especially when a leader makes an inevitable mistake. To illustrate the point, Gladwell tells us that the risk of a doctor [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13,14,15,16],"tags":[35,42,52,64,72,100,140,142],"class_list":["post-642","post","type-post","status-publish","format-standard","hentry","category-heartleadershipinpractice","category-leadership","category-lifelessons","category-wisdomefromotherauthors","tag-blink","tag-care","tag-connection","tag-doctors","tag-employee-engagement","tag-heart","tag-malcolm-gladwell","tag-malpractice"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>People Don\u2019t Sue Doctors They Like - Mark C. Crowley<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/7pu.55f.myftpupload.com\/people-dont-sue-doctors-they-like\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"People Don\u2019t Sue Doctors They Like - Mark C. Crowley\" \/>\n<meta property=\"og:description\" content=\"In his entertaining and insightful book, Blink, Malcolm Gladwell reinforces an idea I presented in Lead From The Heart:\u00a0 How people are made to feel has an enormous effect on their future behavior \u2013 especially when a leader makes an inevitable mistake. 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