![\"Heart](\"https:\/\/staging-wmplo.xyz\/mark-c-divi5\/wp-content\/uploads\/2011\/11\/images13.jpeg\" "\\"Heart")
Each week in these posts, I present examples of how leading from the heart has the effect of inspiring extraordinary engagement and productivity.<\/p>\nEach week in these posts, I present examples of how leading from the heart has the effect of inspiring extraordinary engagement and productivity.<\/p>\n
It\u2019s my fundamental belief, of course, that leadership fails when it\u2019s over-influenced by the mind and the heart is not consulted.<\/p>\n
This week, I\u2019d like to offer some perspective.<\/p>\n
Just as leadership effectiveness is upended when the mind runs the entire show, it\u2019s equally flawed if the heart is given top billing. \u00a0What\u2019s really needed is a balance<\/em> between the two.<\/p>\n Since I very often share stories of what goes awry when the brain dominates leadership decisions, I\u2019d like to share a past experience when I let my heart do all my thinking \u2013 and suffered a truly regrettable outcome.<\/p>\n The situation was tragic.\u00a0 Stacy, a long-time and very successful bank branch manager, was at work one Saturday when her husband called with a frantic plea to come home. Their only child, a five-year-old boy named Jason, had suddenly turned blue and stopped breathing.<\/p>\n Stacy made a mad rush to her car and sped all the way.\u00a0 But in the fifteen minutes it took her to arrive, Jason passed away.<\/p>\n Following the funeral, Stacy went into a deep depression.\u00a0 While doctors discovered a congenital birth defect caused Jason\u2019s death, she unfairly blamed herself for being at work \u2013 and not being with her little boy when he needed her.<\/p>\n To deal with her grief, Stacy requested a two-month leave of absence.\u00a0 This was a particularly long time for a large branch team to go without their manager, but the circumstances were quite unusual.\u00a0 And because her employees all wanted Stacy to heal, they committed themselves to supporting her and to taking on greater responsibility.<\/p>\n When Stacy returned, she assured me she was ready to resume work.\u00a0 This was wonderful news, of course, especially because her employees had grown weary without her steady leadership and now really needed her presence.<\/p>\n But it quickly became apparent that she wasn\u2019t ready.\u00a0 Some days, she disappeared for hours at a time; on others, she cloistered herself in her office having no contact with customers or employees.<\/p>\n Out of empathy for all she was experiencing, I made the mistake of not immediately confronting Stacy\u2019s performance.\u00a0\u00a0 While there was no evidence to suggest things would substantially improve, I failed to hold her fully accountable for managing her branch \u2013 a disservice to her and her team.<\/p>\n In the moment, I thought I was doing the compassionate thing.\u00a0 But I was blinded to how my decision negatively affected her employees.\u00a0\u00a0 After coping for so long without guidance and support, they\u2019d grown exhausted.\u00a0 They were counting on me to find some resolution on their behalf and I balked.\u00a0 And when I failed to take action, morale declined and performance suffered.<\/p>\n While I wanted to be a caring leader \u2013 to come from my heart \u2013 in doing so I lost sight of the fact that I also had a substantial business to run.\u00a0\u00a0 While these specific circumstances are unlikely to repeat themselves, the experience nevertheless taught me to consult my heart and my mind whenever I\u2019m making important business decisions.<\/p>\n If I could take a do over, I would have taken swift action once I realized Stacy remained in grief.\u00a0\u00a0 To effectively run the business, I would have found a new manager to lead the branch team.\u00a0 And to fully support Stacy, I would have encouraged her to extend her leave for as long as she needed to fully recover.<\/p>\n As tough of as those decisions might have been to make, I know for certain they would have been best for everyone involved.<\/p>\n